FAQ for US Customers
DOMESTIC ORDER INFORMATION
Q1: How do I place an order?
Q2: Can I place my order via telephone?
Q3: Can you rush my order?
Q4: What if an item is out of stock or backordered?
Q5: What if my order arrives damaged or is incorrect?
Q6: Do you allow returns or exchanges?
Q7: How to pay via a check?
Q8: Event Planning & Volume Discount
Q9: How long will it take for me to receive my order?
Q10: What shipping methods to you offer?
Q11: How can I track the status of my order?
Q12: What if the package goes undelivered?
Q13: Is your website secure?
Q14: How do you use my information?
Q15: What forms of payment are accepted?
- PayPal: After we received and confirmed your order, we will email you a link to PayPal for payment.
- Check: Please do not send a check or bank wiring without prior confirmation with us.
Q16: What if my payment card is declined?
Q17: How much does tax cost?
Q18: Can you tell me how much a product is worth or the origins of an item I own?
Q19: Do you offer discounts?
Q20: Do you sell wholesale?
Q21: Do you offer free samples of items?
Q22: Do you have a catalogue?
Q23: Are the mugs and china offered on your site microwave safe?
Q24: What if I need more information than what it listed on the website regarding a product?
Q25: What is California Prop. 65:
"The materials used as colored decorations on the exterior of ceramic and glassware may contain lead, and possibly other chemicals, known to the State of California to cause birth defects and other reproductive harm." Useful information can be found at the California Office of Environmental Health Hazard Assessment website: www.oehha.ca.gov/prop65/p65faq.html