FAQ for US Customers

Q1: How do I place an order?
A1: Please place your order online via the shopping cart. If an item is unavailable, it will say 'sold-out' or not be available to purchase. When you are ready to check out, enter your zip code and click 'submit'. You will be prompted to billing and shipping information after.
Q2: Can I place my order via telephone?
A2: We recommend customers place all orders online to ensure that the information provided is correct. In the event you need additional assistance and would like to place your order by phone, please call us at (909)718-9999.
Q3: Can you rush my order?
A3: Yes, we offer expedited shipping. However, you must contact us. Standard shipping rates do not apply for rushed orders. We will give you an estimated shipping cost based on the package dimensions and destination of the package.
Q4: What if an item is out of stock or backordered?
A4: In the unfortunate event an item is out of stock or backordered, we will contact you via email. We do not call customers regarding this. It is the customer responsibility to reply to the email and specify exact preferences. If we do not hear from you, your order will most likely be cancelled.
Q5: What if my order arrives damaged or is incorrect?
A5: In the unfortunate event an order is damaged or incorrect, please contact us immediately. We will work accordingly to meet your needs regarding this.
Q6: Do you allow returns or exchanges?
A6: Yes, we allow both returns and exchanges with authorization within 30 days of purchase, with the exception of some merchandise. You must contact us prior to returning or exchanging. Failing to do so may result in a denial of either a return or exchange or charging of a re-stocking fee. ] If you are given approval to return or exchange, we will contact you with specific information on how to send the package back to us.
Q7: How to pay via a check?
A7: We accept Visa, Mastercard, American Express, Discover. For check, please place your order online and select "Prepaid Check" as the payment type. We will contact you for details after we received your order.
Q8: Event Planning & Volume Discount
A8: If you see an item on our website that would be excellent for your special event, please contact us about receiving a wholesale discount. For large quantities with sufficient time frame, sometimes we may able to special order your item or customize it for you.
Q9: How long will it take for me to receive my order?
A9: Orders are typically shipped within two business days of being placed, with the exception of Saturdays and Sundays. However, this is not a guarantee. It is your responsibility to make sure that you allow enough time for your order to be delivered. Orders within the United States may take up to six to ten business days to arrive, depending on the delivery destination. Puerto Rico, Hawaii, and Alaska may take longer and require additional shipping charges. Please contact us if you require a faster shipping method.
Q10: What shipping methods to you offer?
A10: We ship via the United States Postal Service (USPS) and UPS, depending on the weight and destination of the order. Smaller orders are shipped via USPS and larger orders are shipped via UPS.
Q11: How can I track the status of my order?
A11: For orders within the United States: Once your order has been shipped, you will receive a confirmation email from the carrier it was shipped by (USPS or UPS). Click on the link they provide, and it will provide tracking information.
Q12: What if the package goes undelivered?
A12: In the event that UPS or USPS cannot deliver an order due to an incorrect address provided by the customer, the package will be sent back to our warehouse. You will be charged for shipping once more if you wish to have the package re-sent. It is the customer's responsibility to provide a correct address. If packages are being delivered to an apartment building, we recommend you inform the front desk or main office building to sign for the package. We are not responsible for packages that are stolen or misplaced within apartment complexes.
Q13: Is your website secure?
A13: Yes, we use a certified secure and approves website via authorize.net. There is a link at the bottom of our website page that confirms this.
Q14: How do you use my information?
A14: We require an email address and telephone number for all orders in the event that we need to contact the customer. We assure you that we do not sell or share any information.
Q15: What forms of payment are accepted?
A15: We accept Visa, Mastercard, American Express, Discover. For other payment types, please place your order online and select "Prepaid Check" as the payment type. We will contact you after we received your order for details.
  • PayPal: After we received and confirmed your order, we will email you a link to PayPal for payment.
  • Check: Please do not send a check or bank wiring without prior confirmation with us.
Q16: What if my payment card is declined?
A16: In the unfortunate event that your card is declined, we will contact you via the email provided on the order information. It is the customer responsibility to contact us once informed. We may ask for card expiration date, billing address, CID, and/or payment type via email. For your security, do not email your full credit card via email.
Q17: How much does tax cost?
A17: We only charge California sales tax for orders within California. All other states are not charged tax.
Q18: Can you tell me how much a product is worth or the origins of an item I own?
A18: No, we do not provide appraisal information, do not have information on any products other than what we carry on our website, and do not give referrals to other companies. If you contact us seeking this information, we will likely not reply.
Q19: Do you offer discounts?
A19: We may offer discounts depending on the order quantity, shipment destination, and the dimensions of the package. It is not guaranteed we may be able to provide a discount. Please contact us for discount information.
Q20: Do you sell wholesale?
A20: No, we are not a wholesale company.
Q21: Do you offer free samples of items?
A21: No, we do not offer item samples. If you plan to order a large quantity of products and are unsure if you will be satisfied with the product, we recommend ordering one be
Q22: Do you have a catalogue?
A22: No, we do not have a catalogue. Our complete inventory of the items we sell are displayed on our website.
Q23: Are the mugs and china offered on your site microwave safe?
A23: Yes, if it does not have any gold and/or silver lining on it. If you are unsure, please do not hesitate to contact us.
Q24: What if I need more information than what it listed on the website regarding a product?
A24: If you wish to receive more specific information regarding a product, you may contact us. We will respond to emails in a very timely manner.
Q25: What is California Prop. 65:
A25: The food-related products in this website passed the U.S. Food and Drug Administration (FDA) when the products were imported. Regardless, California government requires every store operating in California to post Prop. 65 Warning which read as the following:
"The materials used as colored decorations on the exterior of ceramic and glassware may contain lead, and possibly other chemicals, known to the State of California to cause birth defects and other reproductive harm." Useful information can be found at the California Office of Environmental Health Hazard Assessment website: www.oehha.ca.gov/prop65/p65faq.html
More questions?
For all other questions or concerns not addressed, please contact us via email or by calling (909)718-9999.