FAQ for International Customers
Q1: What is an international order?
Q2: How do I place an international order?
- Click the 'Buy' button.
- Click "Update" after changing any quantities.
- Click "International Order" button located at the bottom of the shopping cart page.
- Click "Secure Checkout" button.
Q3: What if an item is out of stock or backordered?
Q4: Do you allow returns or exchanges for international orders?
Q5: Event Planning & Volume Discount
Q6: How much will shipping cost?
Q7: How long will it take for me to receive my order?
Q8: What shipping methods to you offer?
Q9: Can you rush my order?
Q10: How can I track the status of my order?
Q11: What if the package goes undelivered?
Q12: Is a shipping estimate in USD value?
Q13: Is your website secure?
Q14: How do you use my information?
Q15: What forms of payment are accepted?
- PayPal: After we received and confirmed your order, we will email you a link to PayPal for payment.
- Internation money order: Please do not send a check or bank wiring without prior confirmation with us.
- Bank Wire: For special or large international orders, we only accept bank wiring. We will email you for our bank information.