International Shipping & Policy
Note: For international orders, we ship only from USA to Canada.
Placing Order Online
Thank you for your interest in purchasing internationally from HappyMall.com. Below are the instructions on how to go about placing an international order:
- Click on "Buy" button.
- Click "Update" button for quantity changes.
- Click "International Order" button located at the bottom of the shopping cart page.
- Click "Secure Checkout" button.
International Shipping Rate
The cost of shipping is determined by the package weight.
After you place your order and we receive it, you will be contacted via email regarding the cost of shipping. Please allow up to a few days to receive your shipping email. If your order is placed after office hours (M-F 9:00am to 6:00pm Pacific Standard Time) you will receive your shipping email within the next business day or two. When you receive your shipping email, you must reply to the email to let us know whether or not you approve of the shipping fee. You will not be charged for your order until you have approved the cost of shipping.
via Globalpost/US Postal Service
Import Tax
Import tax may occur depending on your country's import regulation. These taxations are strictly determined by your country and the shipping couriers used and are in NO WAY affiliated with HappyMall.com.
Return/Exchange Policy
Due to the high cost of international shipping, our return policy for items that have been damaged while in international transit may be limited. You may return any undamaged item within 30 days of the shipping date, however, you will be required to pay for the cost of shipping and handling and will only be refunded for the item itself. You must contact our customer service department before returning any item. Thank you for your cooperation.
Return/Exchange Policy
HappyMall.com cannot be held liable for orders that go missing while in transit. Once an order leaves our warehouse, we can no longer be held accountable for it. If the tracking number provided to you shows that your order has been delivered, but you did not receive the package, you will need to handle the matter with the courier responsible for delivering it. We will not provide free re-deliveries on orders that go missing.
