Shipping and Handling Fee

• Below shipping charges apply to continental USA-(48 States).
• Additional shipping charges are likely to apply to outside continental USA. (Alaska, Hawaii, Canada, Guam, Puerto Rico, U.S. Virgin Islands, FPO, APO, P.O. Boxes, and all other International orders.)
  To quote, please email us with the items and destination address.
• Most items are shipped within the following two business days via UPS ground.
  We will contact you if the item is too large or out of stock.

Phone/Fax/Mail Order:

Return/Exchange Policy

We guarantee all items for a period of 30 days after shipping date, with just a few minor exceptions noted below.

You must call or email us to obtain pre-authorization before returning/exchange any items.
We have a 30-day money back guarantee on almost all items with a few minor exceptions and limitations. call Customer Care at 1-909-718-9999, Monday to Friday from 9:00am to 5:00pm PST.

All product returns must have prior, authorized approval from our customer service department. If you are dissatisfied with any product, you must phone 909-718-9999 (M-F 9am to 5pm Pacific Standard Time) within 30 days of shipping date to get a return pre-approval and a Return Authorization Number. If you do not follow any part of this return policy, we reserve the right to decline your return. If an order is returned without authorization and/or past the eligible return date, you will likely be charged a re-stocking fee.

Claim for Lost Package

HappyMall cannot be held liable for orders that go missing while in transit. Once an order leaves our warehouse, we can no longer be held accountable for it. If the tracking number provided to you shows that your order has been delivered, but you did not receive the package, you will need to handle the matter with the courier responsible for delivering it. We will not provide free re-deliveries on orders that go missing.

UPS Shipping Time

The below map illustrates the approximate UPS ground Shipping Time. It shows the number of business days needed for a package to reach its destination once it is shipped. It is your responsibility to make sure that you allow a sufficient amount of time for your order to be delivered. Entering a specific date in the "Needed By" box on the order form does not guarantee that your order will arrive on that date. If your order requires expedited shipping, please contact us for more information. Most orders ship out of our warehouse within two business days of being placed.